Data Controller:
Nordiq Products AS (hereinafter referred to as the Data Controller)
Dybdals Veg 5
7051 Trondheim
Email: mats@nordiqproducts.com
Phone: +47 92808095
Data Protection Officer:
Email: emil@nordiqproducts.com
Phone: +47 48356410
Types of Personal Data Processed
The Data Controller is committed to handling personal data of customers and users in a responsible manner. Here, you can learn how we collect, use, and protect information for our customers and users in all business processes. This privacy policy applies to all services available on websites operated by the Data Controller.
Personal data is collected when necessary for us to perform tasks and services we are required to deliver by law and/or contract. Information can be registered and stored when you sign up on the website, contact sales and support via email or chat, or use our services.
The data we process may include: name, address, email, and phone number. For certain services, it may be necessary to process other types of personal data, which will be specified in the terms and conditions for the individual service.
Data Collection from Third Parties
Your data may, in some cases, be supplemented by information from third parties. This can include searches in public records, such as brreg.no, or publicly available data from phone directories. If additional data is needed, specific consent will be requested.
Use of Personal Data
Processing personal data is necessary for us to fulfill our contractual obligations and serve you as a customer. Personal data may also be used for the following purposes: sales, customer service, marketing, information, accounting.
Data Storage and Deletion
The Data Controller takes digital security seriously. Your information is stored in our online store platform provided by Hattrem and with our IT service providers who are necessary for operating our services. All storage is controlled by strict security procedures. All exchange of personal data is sent encrypted over SSL.
We delete personal data that is no longer necessary for the purpose for which it was stored. We store personal data in accordance with current legislation.
Communication via Email and SMS
As a customer, you will receive emails and/or SMS messages, e.g., related to orders you have placed, tracking numbers, forgotten passwords, information about your customer relationship, etc. This is defined as a legitimate interest and does not require consent.
We also use email for marketing and communication. As a customer of the Data Controller, you will periodically receive newsletters, provided you have given active consent for this. It is possible to unsubscribe from newsletters by clicking the unsubscribe link in the emails.
Disclosure of Personal Data
If there is a legal obligation to disclose information to public authorities, the relevant personal data will be disclosed in accordance with the authorities' requirements. Your personal data will not be transferred under any circumstances without necessary agreements ensuring that your rights are protected.
Cookies and Analytics Tools
The Data Controller uses various analytics tools and stores cookies for this website. Cookies are small text files that our websites store on your computer so that we can recognize you as a user and provide you with customized content and services when you visit our websites. Cookies do not contain personal data.
We use cookies to remember your login, encrypted password, to improve user experience, and as part of our marketing efforts towards our users.
When you visit our services, we place both temporary and persistent cookies. A temporary cookie is often deleted automatically when you close your browser, while a persistent cookie can remain on your device for up to a year.
The following cookies are used in our services:
Google Analytics
We use this information to understand how visitors experience the website and to improve and further develop our online store.
You can prevent the information collected by the cookies (including your IP address) from being transferred to and processed by Google by downloading and installing a plugin available at this link: https://tools.google.com/dlpage/gaoptout?hl=no. Alternatively, you can click on this link to prevent Google Analytics from recording activity on this website in the future. An opt-out cookie will be placed on your computer/device. If you delete your cookies, you will need to click here again.
Meta Pixel
We use Facebook Conversion Tracking Pixel to track and improve our marketing campaigns on Facebook. Read more about Facebook ads and how you can adjust your personal settings on Facebook.
LinkedIN Pixel
We use LinkedIn's pixel cookie which is an analytical tool that enables us to track page views and conversions so that we can target these site visitors with relevant LinkedIn ads in the future. It also helps us identify repeat visitors to our site when they return.
Google AdWords
We run ad campaigns through Google's platform. We use cookies so that you can see ads based on your browsing behavior. You can read more about this here: https://policies.google.com/technologies/ads?hl=no.
Use of HubSpot for Contact Information Registration
We use HubSpot as our platform for managing customer and contact information. HubSpot is a Customer Relationship Management (CRM) system that helps us collect, store, and process contact information such as names, email addresses, phone numbers, and other relevant details you share with us through our websites or when contacting sales and support.
HubSpot assists us in managing communication, customer service, and marketing in an efficient way. All information stored in HubSpot is handled in accordance with applicable privacy laws, including GDPR. Data collected through HubSpot is used solely for the purposes described in this privacy policy, such as providing you with relevant information, updating you on products and services, or following up on inquiries.
Security and Data Storage with HubSpot
HubSpot complies with stringent security requirements and stores your data on secure servers. HubSpot may transfer and process personal data outside the EU/EEA area, but ensures that all data transfers are in accordance with applicable legal requirements, such as the use of Standard Contractual Clauses (SCC) to protect data.
If you would like more information on how HubSpot processes personal data, you can read their privacy policy here: https://legal.hubspot.com/privacy-policy.
Use of Mailchimp for Contact Information Registration and Newsletter Distribution
We use Mailchimp as our platform for managing contact information and sending newsletters. When you subscribe to our newsletter or share your contact information with us, the data is stored in Mailchimp. This may include your name, email address, and other relevant information necessary for sending you news and updates about our products and services.
Mailchimp helps us efficiently send emails and marketing content to our customers and contacts. The information stored in Mailchimp is used solely to send you communications to which you have given your consent, and we comply with applicable privacy laws, including GDPR, to ensure your rights are protected.
Security and Data Storage with Mailchimp
Mailchimp ensures the security of your personal data through high security standards and stores the data on secure servers. Mailchimp may transfer and process personal data outside the EU/EEA, but ensures that this is done in compliance with applicable legal requirements, such as the use of Standard Contractual Clauses (SCC) to protect data.
If you would like more information on how Mailchimp processes personal data, you can read their privacy policy here: https://mailchimp.com/legal/privacy/.
Consent to Use of Cookies
Please note that no personal data is shared, and it is possible to opt-out of this tracking. If you do not consent to the storage of these cookies, you must disable the function through your browser settings.
If you enable the Do Not Track function in your browser, we will do our best to turn off all tracking of your visit to our pages. For more information on Do Not Track, see https://donottrack.us/.
Access and Correction
You have the right to access the information registered about you. Access can also be obtained by sending a request to the Data Protection Officer using the contact information at the top of this policy. If the registered information is incorrect or incomplete, you may request that the information be corrected in accordance with data protection legislation.
If you have objections to how we handle personal data, you also have the right to file a complaint with the Norwegian Data Protection Authority.